The Vanity Couture believes in honesty and transparency with our loyal clientele. We do understand that you may not find your perfect fit the first time ordering with us, so please thoroughly look through our size chart. We encourage you to reach out if you have any questions to better help you with your size selection.
Vanity Couture does NOT offer refunds, however we do have an Exchange Only Policy.
*Note all Glam masks cannot be returned as per Health Canada safety standards.*
Vanity Couture does not offer physical exchanges of goods, instead we will issue you with an Electronic Credit. This can then be used for you to seamlessly re-shop your preferred bikini.
For all exchanges within North America, items must be returned within 10 business days from the date of receiving the item. All international exchange requests must be submitted within 21 days from the original shipping date.
Exchange requests outside of this grace period will not be accepted.
To begin the exchange process, please email us at email@example.com for an approved exchange authorization.
Upon returning your swimsuit, please ensure you enclose the following:
- Your enclosed bikini must remain unsoiled, unworn and with tags and linings still intact, including packaging.
Please note, when making an exchange you may not be guaranteed your specified size, style or colour run. Vanity Couture do not mass produce our pieces, this means each bikini is part of limited range, but we are more than happy to place the selected garment on hold once exchange is confirmed. Vanity Couture does not offer a refund policy.
All of our fine pieces are handmade with care. To ensure only the highest quality garments are being sent to you, all items are individually inspected before being shipped . In the unlikely instance that your swimwear is faulty, you have 21 days, from the date of purchase, to return your goods. Upon the return we will assess the fault. Vanity Couture reserve the right to refuse, repair or replace your bikini. If your original item is no longer in stock for a replacement, you will be issued with a credit.
Please follow the instructions on your care card to ensure your bikini has a long and luxurious life. Vanity Couture holds a no warranty policy, unless you have purchased one of our Black Magic specialty pieces in which case you have the opportunity to send it in once annually to be touched up in the case some precious crystals have lost tact.
In accordance with health regulations any item returned that has been worn, marked, soiled, washed or damaged will not be accepted. All items to be exchanged must be returned in original condition, unlaundered, unworn, unused and with tags secured.
Vanity Couture does not cover any return postage costs. The return cost shall be incurred at your own expense.
For your protection and in case of any loss or damage, please ensure your return package is both prepaid and insured.