Politique de remboursement

RETURN POLICY

Returns are accepted up to 21 days from the date of purchase. All exchanges and returns must be sent back in their original condition (unwashed, unworn and undamaged; no deodorant, perfume, dirt or make-up stains with hang tags and hygienic stickers (swimwear/bodysuits only) in tact.

We will not accept any exchanges or returns that show signs of wear or do not meet the previous criteria. Items returned with signs of wear will be reshipped back to you at your expense.

Always wear underwear when trying on your purchase. When a return is received and approved you will be refunded the full amount of the purchase (not including initial shipping costs.)

In the rare occasion that an item is received damaged or with a manufacturing flaw, upon return we will issue a full refund (including the cost of shipping.) All garment defects must be reported within 7 days, along with photos of said defect to be considered for a return.

Shipping fees are not eligible to be refunded upon your return.

For international returns, any costs associated with return shipping and import duties are the sole responsibility of the customer. 

 All discounted purchases are always FINAL SALE. These items are not eligible for return or exchange.

All returns must be processed by using our return portal. To start your return please click here.

 

CANCELLING OR CHANGING YOUR ORDER

Vanity Couture processes orders within a very short window. We ship your order as quickly as possible to ensure you receive your purchase promptly. Once an order has been placed we cannot guarantee that changes can be made before the order is shipped, although we will try our very best. Please ensure the items selected and double check that the shipping information is correct before purchasing. If the purchase is shipped to the wrong address and cannot be retrieved it will be the responsibility of the customer. 

If you have any questions about the process or need help, please email us at returns@vanitycouture.com

All returns must be processed by using our return portal. To start your return please click here.

 

CUSTOMS & DUTIES

Vanity Couture is not responsible for any duties, customs and taxes incurred on international shipments. These are the sole responsibility of the purchaser. Charges will vary according to country, please contact your local customs office to inquire what taxes may be incurred on your shipment.

 

SHIPPING POLICY

Please allow 24 hours from the time of purchase for processing to begin. Vanity Couture generally processes all items within 1-2 business days.

*For international orders please allow for an additional 3-5 business days for Duties and Customs processing* 

Please note all delivery times are estimates provided by the shipping courier and cannot be guaranteed. All orders shipping outside of Canada may be subject to courier and/or customs delays.