COMPLIMENTARY North American SHIPPING ON ORDERS OVER $100USD

Política de reembolso

We hope you are delighted with your purchase and thank you for shopping with us. In the case that you ordered the wrong size or are unhappy with the fit? We will gladly issue a store credit and help you find a garment that will fit your needs perfectly!

 If you would like to process a full return and refund, we require that the items be returned in their original condition with all tags attached, unworn/unsoiled. All returns must be received in house within 21 days of receiving your shipment.

Please email returns@vanitycouture.com, including your full name, order number and postal code to get started. 

 

RETURN POLICY

Vanity Couture will happily accept items in the wrong size/fit for exchange of new product.

In the case that we cant ind you a replacement item we will happily issue you a refund not including the original shipping costs. Items sent back will be shipped at the purchasers expense. 

Refund and exchanges will only be accepted by the following;

All exchanges and returns must be sent back in their original condition (unwashed and unworn and undamaged; no deodorant, perfume, make-up stains, hang tags attached and hygienic sticker (swimwear/bodysuits only) in tact.)

We will not accept exchanges or returns that show signs of wear or does not meet the previously listed criteria.

Underwear must be worn when first trying on your new purchase.

Shipping fees are not eligible to be refunded upon your return.

For international returns, any costs associated with return shipping and import duties are the sole responsibility of the customer. 

 All discounted purchases are always FINAL SALE. These items are not eligible for return or exchange.

 

CANCELLING OR CHANGING YOUR ORDER

Vanity Couture processes orders within a very short window. We ship your order as quickly as possible to ensure you receive your purchase promptly. Once an order has been placed we cannot guarantee that changes can be made before the order is shipped, although we will try our very best. Please ensure the items selected and shipping information are correct before purchasing.

 

If you have any questions about the process or need help, please email us at hello@vanitycouture.com
 
CUSTOMS & DUTIES
Vanity Couture is not responsible for any duties, customs and taxes incurred on international shipments. These are the sole responsibility of the purchaser. Charges will vary according to country, please contact your local customs office to inquire what taxes may be incurred on your shipment.
 
SHIPPING POLICY
** You may experience some delays due to Covid-19**
Please allow 24 hours from the time of purchase for processing to begin. Vanity Couture generally processes all items within 1-2 business days, with the exempt of Swarovski runway made to order pieces, which require an additional 3 business days.
*For international orders please allow for an additional 3-5 business days for Duties and Customs processing* 
Please note all delivery times are estimates provided by the shipping courier and cannot be guaranteed. All orders shipping outside of Canada may be subject to courier and/or customs delays.
 
SIZING
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